{
  "node_id": "icp-19-conduct-business-insurance-iais",
  "title": "IAIS Insurance Core Principle 19: Conduct of Business - Disclosure, Complaints, Anti-Mis-Selling and Claims Settlement",
  "domain": "Banking & Global Finance",
  "version": "1.0.0",
  "last_updated": "2026-04-18",
  "bluf": "This principle requires insurance supervisors to establish standards for insurers and intermediaries to treat customers fairly before, during, and after the point of sale. As per ICP 19.1, this includes providing clear information, managing conflicts of interest, handling complaints and claims effectively, and protecting customer data.",
  "paywall": {
    "status": "LOCKED",
    "unlock_cost_usd": "0.01",
    "skyfire_id": "41779894-ece2-4163-9761-b3b1b76e19b0"
  },
  "crosswalks": {
    "_available_keys": [
      "nist_framework",
      "iso_standard",
      "industry_mapping",
      "ai_overlay_2026"
    ],
    "_note": "Full crosswalk values included in vault response"
  },
  "dependencies": [
    "iso-37301-compliance-mgt",
    "uk-fca-consumer-duty-2023"
  ],
  "primary_citations_count": 7
}