Operations & CX — 115 Nodes
- 15 USC § 7211 - Sarbanes-Oxley Act PCAOB Establishment
15 USC § 7211 (Sarbanes-Oxley Act of 2002, Pub. L. 107-204, Title I § 101) establishes the Public Company Accounting Oversight Board (PCAOB) to oversee the audit of companies subject to the federal securities laws and… - 16 CFR Part 1500 - Hazardous Substances and Articles: Administration and Enforcement Regulations (FHSA)
CPSC 16 CFR Part 1500 implements the Federal Hazardous Substances Act, requiring manufacturers and importers of consumer products to classify hazardous substances and hazardous mixtures, apply the cautionary labeling… - 18 USC § 1832 - Economic Espionage Act (Theft of Trade Secrets)
18 USC § 1832 (Economic Espionage Act of 1996, Pub. L. 104-294 Title I; amended by Defend Trade Secrets Act of 2016, Pub. L. 114-153) criminalizes the theft of trade secrets related to products or services used in or… - Act on Liability for Defective Products (Produkthaftungsgesetz - ProdHaftG)
This Act imposes strict liability on the producer of a defective product for death, personal injury or damage to private-use property caused by the defect (Section 1). It defines product, defect and producer (Sections 2… - Australian Consumer Law 2010 - Consumer Guarantees (ACCC)
Businesses must provide consumer guarantees such as acceptable quality, fit for purpose, accurate description and timely service; failure to meet these guarantees breaches the Australian Consumer Law (see ACCC consumer… - Brazil Consumer Defense Code (CDC) Lei 8.078/1990 - Consumer Rights and Supplier Obligations
Brazil's Consumer Defense Code (Codigo de Defesa do Consumidor - CDC, Lei 8.078 of 11 September 1990, as amended through 2022) establishes comprehensive consumer rights and supplier obligations enforced by PROCON… - Business Process Maturity Model (BPMM) - OMG Standard: Five Maturity Levels, Process Areas, Goals, Practices and Measurement for Workflow Process Improvement
The Business Process Maturity Model (BPMM) Version 1.0 provides a framework for assessing and improving organizational business process maturity across five levels, with defined process areas, goals, and practices to… - Business Process Model And Notation (BPMN™) Version 2.0
BPMN 2.0 defines a standardized graphical notation and XML schema for modeling, executing, and exchanging business processes. It applies to organizations and stakeholders involved in business process design, automation,… - Canada Accessible Canada Act 2019
The Accessible Canada Act (S.C. 2019, c. 10), in force 11 July 2019 with regulated entity obligations phased from 1 January 2021, requires federally regulated entities including Parliament, federal government… - Canada Cannabis Act 2018
The Cannabis Act (S.C. 2018, c. 16), in force 17 October 2018, establishes the federal framework for the legal production, distribution, sale, and possession of cannabis in Canada, requiring Health Canada licences for… - Canada Consumer Product Safety Act 2010
The Canada Consumer Product Safety Act (S.C. 2010, c. 21), in force 20 June 2011, prohibits the manufacture, importation, advertising, and sale of consumer products that pose a danger to human health or safety under… - Capability Maturity Model Integration (CMMI) V2.0: Practice Areas, Capability Levels and Performance Management for Process Improvement
CMMI V2.0 establishes a framework for assessing and improving organizational processes across development, services, and supplier management. It applies to enterprises seeking process maturity certification and requires… - CFPB UDAAP Dodd-Frank Section 1031 Unfair Deceptive or Abusive Acts or Practices
Dodd-Frank Act Section 1031 (12 USC 5531) prohibits covered persons and service providers from engaging in unfair, deceptive, or abusive acts or practices (UDAAP) in connection with consumer financial products or… - Colombia Estatuto del Consumidor (Law 1480/2011) - SIC Enforcement and Product Liability
Colombia's Estatuto del Consumidor (Law 1480 of 12 October 2011) establishes a comprehensive consumer protection framework enforced by the Superintendencia de Industria y Comercio (SIC); mandates mandatory product… - Consumer Product Safety Improvement Act 2008 - 15 USC 2061 Imminent Hazards
Section 2061 of title 15 of the United States Code, as amended by the Consumer Product Safety Improvement Act of 2008 (CPSIA, Public Law 110-314, enacted 14 August 2008), authorises the Consumer Product Safety… - Controlling the Assault of Non-Solicited Pornography And Marketing (CAN-SPAM) Act of 2003 - Commercial Email Operations
The CAN-SPAM Act sets national standards for sending commercial emails, requiring truthful header information, clear identification of ads, a functioning opt-out mechanism, and inclusion of a valid physical postal… - Council Directive 2004/113/EC of 13 December 2004 implementing the principle of equal treatment between men and women in the access to and supply of goods and services
This Directive implements the principle of equal treatment between men and women in the access to and supply of goods and services available to the public (Articles 1 and 3). It defines direct and indirect… - Crime and Policing Act 2026 (c. 20), Part 1 Anti-Social Behaviour Respect Orders and Part 3 Retail Crime Offences
The Crime and Policing Act 2026 introduces respect orders to tackle anti-social behaviour and creates new retail crime offences. Section 45 makes it an offence to assault a retail worker at work, and section 47 makes… - Cybersecurity Risk Management, Strategy, Governance, and Incident Disclosure
The Securities and Exchange Commission is adopting new rules to enhance and standardize disclosures regarding cybersecurity risk management, strategy, governance, and incidents by public companies subject to the… - Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies
Public sector websites and mobile applications must conform to WCAG 2.1 Level AA, publish an accessibility statement, establish a feedback mechanism, undergo regular monitoring, and assess disproportionate burden under… - Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies
This directive requires all public sector websites and mobile applications within the EU to conform to WCAG 2.1 Level AA standards, publish an accessibility statement, and undergo regular monitoring and reporting. It… - Directive (EU) 2019/1024 of the European Parliament and of the Council of 20 June 2019 on open data and the re-use of public sector information
This Directive requires EU member state public sector bodies to make high-value datasets openly available in machine-readable formats via APIs, under reuse-friendly conditions, with dynamic data updated in real-time or… - Directive (EU) 2019/1937 of the European Parliament and of the Council of 23 October 2019 on the protection of persons who report breaches of Union law
This directive requires private and public sector organizations with 50 or more employees to establish internal reporting channels for whistleblowers, ensure confidentiality, prohibit retaliation, and follow up on… - Directive (EU) 2019/2161 of the European Parliament and of the Council of 27 November 2019 amending Council Directive 93/13/EEC and Directives 98/6/EC, 2005/29/EC and 2011/83/EU of the European Parliament and of the Council as regards the better enforcement and modernisation of Union consumer protection rules (Text with EEA relevance)
This Directive amends key EU consumer protection directives to strengthen enforcement, requiring Member States to impose effective, proportionate and dissuasive penalties for widespread or cross-border infringements of… - Directive (EU) 2019/2161 of the European Parliament and of the Council of 27 November 2019 on the better enforcement and modernisation of Union consumer protection rules
The EU Omnibus Directive 2019/2161 strengthens consumer protection in digital services by mandating transparency on price formation, disclosure of personalised pricing, and prohibition of fake reviews. It applies to all… - Directive (EU) 2019/2161 on the better enforcement and modernisation of Union consumer protection rules
This directive modernizes EU consumer protection law, requiring online traders and marketplaces to provide greater transparency on personalized pricing, the authenticity of consumer reviews, and the main parameters… - Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services
The EU Accessibility Act (EAA) establishes mandatory accessibility requirements for certain products and services, including digital products such as e-books, online banking, e-commerce platforms, and audiovisual media… - Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services
This directive mandates common accessibility requirements for specific products and services placed on the EU market, ensuring they are usable by persons with disabilities. As per Article 4, economic operators must… - Directive (EU) 2024/2831 of the European Parliament and of the Council of 14 November 2024 on improving the working conditions of platform workers and amending Council Directive 91/533/EEC
The EU Platform Work Directive 2024 establishes a legal presumption of employment for platform workers where algorithmic management is used and specific control criteria are met, applies to digital labour platforms… - Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002 concerning the processing of personal data and the protection of privacy in the electronic communications sector (Directive on privacy and electronic communications)
This directive requires providers of publicly available electronic communications services to obtain users' informed consent before storing or accessing information on their devices, such as through cookies, and… - Directive 2005/29/EC of the European Parliament and of the Council of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market ('Unfair Commercial Practices Directive')
This directive prohibits unfair business-to-consumer commercial practices, including misleading and aggressive tactics, across the EU. It establishes a general prohibition against conduct that materially distorts the… - Directive 2008/122/EC of the European Parliament and of the Council of 14 January 2009 on the protection of consumers in respect of certain aspects of timeshare, long-term holiday product, resale and exchange contracts
This Directive protects consumers in respect of timeshare, long-term holiday product, resale and exchange contracts (Article 1). It regulates advertising (Article 3), requires pre-contractual information to be provided… - Directive 2009/136/EC of the European Parliament and of the Council of 25 November 2009 amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services
This directive mandates that providers of electronic communications services ensure transparent, accurate, and timely billing, clear contract terms, and effective complaint handling mechanisms for end-users. Key… - Directive 2011/7/EU of the European Parliament and of the Council of 16 February 2011 on combating late payment in commercial transactions
This directive mandates that public authorities pay undisputed invoices within 30 days and private sector businesses within 60 days unless otherwise agreed in writing, requires statutory interest at 8 percentage points… - Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC
The Directive requires traders to provide clear pre‑contractual information (Art. 6), grant a 14‑day withdrawal right for distance contracts (Art. 16), ensure delivery of goods within the agreed time and transfer risk… - Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council
The EU Consumer Rights Directive 2011/83 grants consumers a 14-day unconditional right to withdraw from online and distance contracts without penalty, requiring businesses to provide clear pre-contractual information,… - Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council (as amended by Directive (EU) 2019/2161)
This directive harmonizes consumer protection across the EU for distance and off-premises contracts, requiring traders to provide comprehensive pre-contractual information (Article 6) and granting consumers a standard… - Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR)
This directive requires EU Member States to ensure that all contractual disputes between a consumer and a trader can be submitted to an Alternative Dispute Resolution (ADR) entity. As per Article 13, traders must inform… - Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR)
This directive requires all traders operating in the EU to inform consumers clearly and comprehensively about the existence of approved Alternative Dispute Resolution (ADR) entities and to provide contact details for… - Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR)
This Directive requires Member States to ensure that consumers have access to effective, transparent, and independent alternative dispute resolution (ADR) entities for resolving disputes with traders arising from sales… - Directive 2014/92/EU of the European Parliament and of the Council of 23 October 2014 on transparent and comparable information on retail banking services, amending Directive 2009/110/EC and repealing Directive 2007/64/EC
This directive requires credit institutions to provide clear, standardized, and comparable information on fees for payment accounts to retail customers across the EU. It mandates the provision of a Fee Information… - EU Accessibility Act 2019/882 - Digital Products and Services Accessibility Requirements
Directive (EU) 2019/882 (European Accessibility Act - EAA) requires manufacturers and service providers to ensure that a wide range of products and services meet accessibility requirements for persons with disabilities.… - EU ADR Directive 2013/11 - Alternative Dispute Resolution and Online Dispute Resolution for Consumer Contracts
Directive 2013/11/EU on Alternative Dispute Resolution (ADR Directive) and Regulation (EU) 524/2013 on Online Dispute Resolution (ODR Regulation) require EU member states to ensure that all disputes between consumers… - EU Consumer Rights Directive 2011/83/EU - Pre-contractual Information & Right of Withdrawal
Directive 2011/83/EU grants consumers a 14-day right of withdrawal for distance and off-premises contracts, mandates pre-contractual information disclosure, and prohibits hidden charges - a core consumer protection… - EU Digital Content and Digital Services Directive 2019/770 - Consumer Contracts
Directive (EU) 2019/770 harmonises EU rules on contracts for the supply of digital content and digital services to consumers, covering music, films, apps, games, cloud storage, and social media. Digital content and… - EU Directive 2019/771 - Sale of Goods and Digital Content Conformity
EU Directive 2019/771 on the sale of goods and 2019/770 on digital content contracts establish conformity requirements and mandatory remedies for defective goods (including those with embedded digital elements),… - EU e-Commerce Directive 2000/31/EC Article 6 Information Requirements for Commercial Communications
EU Directive 2000/31/EC Article 6 requires that commercial communications forming part of or constituting an information society service must be clearly identifiable as commercial, identify the legal or natural person… - EU General Product Safety Regulation (GPSR) - Regulation 2023/988
EU Regulation 2023/988 (GPSR), applicable from 13 December 2024, establishes a general safety requirement for all consumer products placed on the EU market, mandates product safety notices via the Safety Gate portal… - EU General Product Safety Regulation 2023/988 (GPSR) - Consumer Product Safety
Regulation (EU) 2023/988 (GPSR) replaces the General Product Safety Directive 2001/95/EC and extends EU consumer product safety rules to online marketplace operators and direct-to-consumer sales from outside the EU. All… - EU General Product Safety Regulation 2023/988 (GPSR) - Consumer Product Safety Requirements
Regulation (EU) 2023/988 (GPSR) replaces the General Product Safety Directive (GPSD) from 13 December 2024, establishing updated safety requirements for all consumer products placed on the EU market. GPSR introduces new… - EU Late Payment Directive 2011/7/EU - B2B and B2G Payment Terms and Statutory Interest
Directive 2011/7/EU of the European Parliament and of the Council on combating late payment in commercial transactions establishes mandatory payment terms, statutory interest rates, and recovery cost compensation… - EU Postal Services Directive 97/67/EC - Universal Service Obligation and Quality Standards
EU Directive 97/67/EC on common rules for the development of the internal market of Community postal services, as amended by Directives 2002/39/EC and 2008/6/EC (full liberalisation by 2011), mandates that each Member… - EU Services Directive 2006/123/EC - Internal Market for Services and Point of Single Contact
Directive 2006/123/EC of the European Parliament and of the Council (the Services Directive) establishes the legal framework for the internal market for services in the European Union. Article 9 requires that… - EU Unfair Terms Directive 93/13/EEC Article 4 Assessment Criteria for Contractual Unfairness
Council Directive 93/13/EEC Article 4 establishes the assessment criteria for determining whether a contractual term is unfair: evaluating the nature of the goods or services, all circumstances at conclusion of… - FTC Artificial Intelligence Enforcement Guidance - Deceptive and Unfair AI Practices (Section 5 FTC Act)
This guidance clarifies that the Federal Trade Commission (FTC) will apply Section 5 of the FTC Act to combat deceptive or unfair practices involving AI, holding companies accountable for false claims about AI… - FTC Negative Option Rule 2024 Subscription Cancellation and Disclosure Requirements
The FTC Negative Option Rule (16 CFR Part 425, finalized October 2024, effective January 2025) prohibits deceptive negative option marketing by requiring clear and conspicuous disclosure of all material subscription… - India Legal Metrology Act 2009 - Packaged Commodities Rules, MRP Declaration and DPIIT Enforcement
India's Legal Metrology Act 2009 (Act No. 1 of 2010, in force 1 April 2011) repealed the Standards of Weights and Measures Act 1976 and its Enforcement Act 1985; the Act and its Legal Metrology (Packaged Commodities)… - ISO 10002:2018 - Quality management - Customer satisfaction - Guidelines for the process of complaints handling in organizations
ISO 10002:2018 specifies requirements for a complaints-handling process within a quality management system, applicable to any organization regardless of size or sector. It mandates timely, fair, and transparent… - ISO 10003:2018 - Quality management - Customer satisfaction - Guidelines for external dispute resolution for organizations
ISO 10003:2018 requires organizations to establish, implement and maintain a documented external dispute resolution process, including independent bodies, defined timeframes and monitoring, as set out in Clause 5 of the… - ISO 10003:2018 - Quality management - Customer satisfaction - Guidelines for external dispute resolution for organizations
ISO 10003:2018 provides guidelines for organizations to establish, implement, and improve external dispute resolution (EDR) processes for resolving customer complaints impartially and efficiently. It applies to any… - ISO 13053:2011 - Quantitative Methods in Process Improvement: Six Sigma (DMAIC Methodology, DFSS Approach and Black Belt Competence)
ISO 13053:2011 specifies the methodology and statistical tools used in Six Sigma for process improvement, including the DMAIC (Define, Measure, Analyze, Improve, Control) and DFSS (Design for Six Sigma) approaches, and… - ISO 15489-1:2016 - Information and documentation - Records management - Part 1: Concepts and principles
ISO 15489-1:2016 establishes requirements for the design and implementation of records management systems to ensure authenticity, reliability, integrity, and usability of records throughout their lifecycle. It applies… - ISO 18295-1:2017 Customer Contact Centre Requirements - Service Quality and Agent Management
ISO 18295-1:2017 specifies requirements for customer contact centres (CCCs) providing services on behalf of any organisation; mandates service performance metrics including First Contact Resolution (FCR), Average Speed… - ISO 22301 2019 - Business Continuity Management System Requirements, BIA and Recovery Time Objectives
ISO 22301:2019 Security and resilience - Business continuity management systems - Requirements, published in October 2019 (second edition replacing ISO 22301:2012), specifies requirements to implement, maintain and… - ISO 22301:2019 Business Continuity Management Systems - Requirements
ISO 22301:2019 specifies requirements for a Business Continuity Management System (BCMS) that enables organisations to plan for, respond to, and recover from disruptive incidents. The standard requires organisations to… - ISO 31010:2019 - Risk Management - Risk Assessment Techniques
ISO 31010:2019 provides a structured methodology for selecting and applying risk assessment techniques such as Bow-Tie, FMEA, HAZOP, and Monte Carlo simulation within operational processes. It applies to all… - ISO 41001:2018 - Facility Management Systems: Requirements for Establishing, Implementing, Maintaining and Improving FM to Support Operations and CX
ISO 41001:2018 specifies requirements for establishing, implementing, maintaining, and improving a facility management system (FMS) to support organizational operations and customer experience. It applies to all… - ISO 44001:2017 - Collaborative Business Relationship Management Systems: Framework, Principles and Requirements for Collaborative Operational Models
ISO 44001:2017 specifies requirements for establishing, implementing, maintaining, and improving a collaborative business relationship management system (CBRMS), applicable to any organization seeking to enhance value… - ISO 9001:2015 - Quality Management Systems: Requirements
ISO 9001:2015 specifies requirements for a quality management system (QMS) where an organization must demonstrate its ability to consistently provide products and services that meet customer and applicable statutory… - ISO/IEC 19510:2013 - Information Technology: Business Process Model and Notation (BPMN)
This international standard specifies the notation, syntax, and semantics for Business Process Model and Notation (BPMN) to enable consistent modeling, automation, and interoperability of workflow processes across… - ISO/IEC 20000-1:2018 - Information technology - Service management - Part 1: Service management system requirements
ISO/IEC 20000-1:2018 specifies requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS) to deliver managed services that meet agreed service… - ITIL 4 Service Management Framework 2019 - Service Value System, Four Dimensions Model, Guiding Principles and 34 Management Practices
ITIL 4 establishes a holistic service management framework requiring organizations to align service delivery with business value through the Service Value System (SVS), Four Dimensions Model, and 34 defined management… - ITIL 4 Service Value Chain and Value Stream Mapping - Demand, Value Creation, Engage, Obtain/Build and Deliver/Support Activities for Workflow Optimisation
This standard requires organizations to implement a structured service value chain model comprising six core activities-Plan, Improve, Engage, Design and Transition, Obtain/Build, and Deliver and Support-to optimize… - Japan Consumer Contract Act 2000 - Consumer Protection, Unfair Terms and Consumer Affairs Agency Enforcement
Japan's primary consumer protection statute, the Consumer Contract Act (Law No. 61 of 2000, CCA, substantially amended 2022 and 2023) administered by the Consumer Affairs Agency (CAA - Shohi-sha-cho) renders void unfair… - Lean Manufacturing Value Stream Mapping - Current State, Future State, Waste Identification (Muda), Kaizen Events and Implementation Roadmap for Process Workflows
This regulation requires organizations to adopt lean thinking and practice to identify customer value, map current and future state workflows, eliminate waste (muda), and implement continuous improvement through… - Mexico Federal Consumer Protection Law (LFPC 1992) - PROFECO Enforcement and Consumer Rights
Mexico's Ley Federal de Proteccion al Consumidor (LFPC, published 24 December 1992 in the DOF, as amended through 2022) establishes consumer rights and supplier obligations enforced by the Procuraduria Federal del… - Mexico Ley Federal de Proteccion al Consumidor 1992 - PROFECO Consumer Protection and Supplier Obligations
Mexico's Ley Federal de Proteccion al Consumidor (LFPC, Federal Consumer Protection Law, published 24 December 1992, last amended 2023) is administered by PROFECO (Procuraduria Federal del Consumidor), the federal… - New Zealand Fair Trading Act 1986 - Commerce Commission Misleading Conduct Enforcement
New Zealand's Fair Trading Act 1986 (FTA, No. 121 of 1986, as amended through 2022) prohibits misleading and deceptive conduct in trade, false representations, unfair contract terms, and bait advertising; is enforced by… - OMG Business Process Model and Notation 2.0 (BPMN) - Standard Workflow Notation: Flow Objects, Connecting Objects, Swimlanes and Process Diagrams
This standard defines the syntax and semantics for modeling business processes using BPMN 2.0, including Flow Objects (Events, Activities, Gateways), Connecting Objects (Sequence Flows, Message Flows), Swimlanes (Pools,… - Paperwork Reduction Act of 1995 (44 U.S.C. §§3501-3521) - OMB Information Collection Approval, Burden Minimisation and Electronic Submission Standards
The Paperwork Reduction Act of 1995 requires federal agencies to minimize the burden of information collection on the public and obtain Office of Management and Budget (OMB) approval before collecting information,… - Product Regulation and Metrology Act 2025 (c. 20), Sections 1-6 Product Regulations, Product Requirements and Metrology Regulations
The Product Regulation and Metrology Act 2025 gives the Secretary of State broad powers to make product regulations on the marketing or use of products in the UK to reduce risks, ensure products operate efficiently, and… - Proposal for a Directive of the European Parliament and of the Council on liability for defective products - Revision of Directive 85/374/EEC
The revised EU Product Liability Directive establishes strict liability for producers of defective products, including software and AI systems, where damage arises from a defect. It extends liability coverage to include… - Regulation (EU) 2016/425 of the European Parliament and of the Council of 9 March 2016 on personal protective equipment
This Regulation lays down requirements for the design and manufacture of personal protective equipment (PPE) to be made available on the market, to ensure protection of the health and safety of users and free movement… - Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
Prohibits unjustified geographic discrimination against consumers in the EU based on nationality, residence, or establishment when accessing or purchasing goods and electronically supplied services. Applies to all… - Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
This regulation prohibits traders from blocking or limiting a customer's access to their online interfaces (websites, apps) and from automatically redirecting them to a different version of the interface based on their… - Regulation (EU) 2019/1150 on promoting fairness and transparency for business users of online intermediation services
This regulation requires providers of online intermediation services (e.g., marketplaces, app stores) and online search engines to ensure fairness and transparency for their business users. Key requirements under… - Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and Amending Directive 2000/31/EC (Digital Services Act)
Digital service providers in the EU must establish accessible, transparent, and timely complaints mechanisms, enable out-of-court dispute settlement, provide legal redress for users affected by algorithmic content… - Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety, amending Regulation (EU) No 1025/2012 of the European Parliament and of the Council and Directive (EU) 2020/1828 of the European Parliament and the Council, and repealing Directive 2001/95/EC of the European Parliament and of the Council and Council Directive 87/357/EEC (Text with EEA relevance)
This regulation establishes a horizontal framework for the safety of all consumer products in the EU, requiring economic operators to ensure that no unsafe products are placed or made available on the market (Article… - Regulation (EU) 2024/1689 of the European Parliament and of the Council of 13 June 2024 laying down harmonised rules on artificial intelligence and amending Regulations (EC) No 300/2008, (EU) No 167/2013, (EU) No 168/2013, (EU) 2018/858, (EU) 2018/1139 and (EU) 2019/2144 and Directives 2014/90/EU, (EU) 2016/797 and (EU) 2020/1828 (Artificial Intelligence Act)
This regulation establishes binding requirements for high-risk AI systems used in customer-facing contexts such as creditworthiness assessment, insurance risk scoring, and emotion recognition, mandating transparency,… - Regulation (EU) 2025/2509 - Safety of Toys (repealing Directive 2009/48/EC)
Regulation (EU) 2025/2509 is the new EU Toy Safety Regulation. It entered into force and starts to apply on 1 January 2026, progressively replacing Directive 2009/48/EC, which is fully repealed from 1 August 2030. Toys… - Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR)
This regulation establishes an EU-wide online dispute resolution (ODR) platform for consumers and traders to resolve disputes arising from online sales or service contracts concluded within the Union. It applies to… - Report on Selected Cybersecurity Practices - 2018
This report continues FINRA’s efforts to share information that can help broker-dealer firms further develop their cybersecurity programs. Firms routinely identify cybersecurity as one of their primary operational… - Service Contract Act of 1965 (41 U.S.C. §§ 6701-6707)
The Service Contract Act of 1965 (41 U.S.C. §§ 6701-6707) requires federal contractors and subcontractors performing service contracts exceeding $2,500 to pay service employees no less than the prevailing wage rates and… - South Africa Consumer Protection Act 68 of 2008 - CPA Consumer Rights and CX Obligations
South Africa's Consumer Protection Act 68 of 2008 (CPA, effective 2011, amended 2022) establishes comprehensive consumer rights and supplier obligations for all goods and services supplied in South Africa, enforceable… - Task Force on Climate-related Financial Disclosures: 2022 Status Report
This fifth annual status report from the Task Force on Climate-related Financial Disclosures (TCFD) reflects on the implementation of its recommendations since their release in 2017. The TCFD framework provides a… - Telephone Consumer Protection Act of 1991, 47 U.S.C. § 227
The TCPA restricts the use of automatic telephone dialing systems (ATDS), artificial or prerecorded voice messages, and unsolicited text messages to wireless numbers without prior express consent. It applies to all… - The TOGAF® Standard, 10th Edition - Enterprise Architecture and Workflow Design: Architecture Development Method, Business Architecture, Application Architecture and Migration Planning
The TOGAF® Standard, 10th Edition provides a structured methodology for developing enterprise architectures, including Business, Application, and Technology Architectures, using the Architecture Development Method… - UK Consumer Contracts Regulations 2013 Regulation 9 Information Requirements for Off-Premises Contracts
UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 Regulation 9 is a key consumer protection law requiring traders to provide consumers with a specific list of… - UK Consumer Rights Act 2015 - Goods, Services and Digital Content Rights
The Consumer Rights Act 2015 (CRA 2015) consolidates and enhances UK consumer protection law covering goods, services, and digital content. Goods must be satisfactory quality, fit for purpose, and as described. Services… - UK Consumer Rights Act 2015 Section 34 — Digital Content to Be of Satisfactory Quality
Consumer protection: every contract to supply digital content is treated as including a term that the quality of the digital content is satisfactory. Quality is measured by the reasonable person standard, having regard… - UK Consumer Rights Act 2015 Section 49 - Service to Be Performed With Reasonable Care and Skill (Implied Statutory Term in Every Consumer Service Contract, Remedies via Section 54)
Section 49 of the Consumer Rights Act 2015 (c. 15) establishes the foundational implied term that traders must perform consumer services with reasonable care and skill - the primary statutory standard for consumer… - UK Consumer Rights Act 2015 Section 62 — Requirement for Contract Terms and Notices to Be Fair
Consumer protection rule: an unfair term of a consumer contract or an unfair consumer notice is not binding on the consumer. A term or notice is unfair if, contrary to the requirement of good faith, it causes a… - UK Consumer Rights Act 2015 Section 9 — Goods to Be of Satisfactory Quality
Consumer protection: every contract to supply goods is treated as including a term that the quality of the goods is satisfactory. Quality is measured against the standard that a reasonable person would consider… - United States Magnuson-Moss Warranty Act (Title 15 USC Chapter 50): Consumer Product Warranties, Federal Minimum Standards, Designation of Full or Limited Warranty, Implied Warranties, and Remedies in Consumer Disputes
The Magnuson-Moss Warranty Act, also titled the Magnuson-Moss Warranty Federal Trade Commission Improvement Act and codified at Title 15 of the United States Code, Chapter 50, is the principal federal statute governing… - US Consumer Product Safety Act (15 USC ch 47): Product Safety Standards, Recalls and Penalties
The Consumer Product Safety Act (15 U.S.C. ch. 47) is a core US consumer protection statute that establishes the Consumer Product Safety Commission and authorizes it to regulate the safety of consumer products and to… - US Fair Debt Collection Practices Act 1977 (FDCPA) - Collector Conduct and Consumer Rights
The Fair Debt Collection Practices Act (15 USC 1692, 1977) prohibits abusive, unfair, and deceptive practices by third-party debt collectors; requires a written validation notice within 5 days of first contact;… - US Fair Packaging and Labeling Act (15 USC ch 39): Consumer Commodity Labeling
The Fair Packaging and Labeling Act (15 U.S.C. ch. 39) requires that consumer commodities be honestly and informatively labeled to enable value comparison, with authority divided between the Federal Trade Commission for… - US Federal Hazardous Substances Act (15 USC ch 30): Hazardous Household Product Labeling and Bans
The Federal Hazardous Substances Act (15 U.S.C. ch. 30) requires precautionary labeling of hazardous household products and authorizes the banning of those too dangerous for household use, administered by the Consumer… - US Flammable Fabrics Act (15 USC ch 25): Flammability Standards for Apparel and Fabrics
The Flammable Fabrics Act (15 U.S.C. ch. 25) prohibits the manufacture for sale, sale and importation of highly flammable wearing apparel and interior furnishings, administered by the Consumer Product Safety Commission.… - US FTC Telemarketing Sales Rule - 16 CFR Part 310 Do-Not-Call & Disclosure Requirements
The FTC Telemarketing Sales Rule (16 CFR Part 310) prohibits deceptive telemarketing, mandates Do-Not-Call compliance, restricts calling hours to 8am-9pm, and requires upfront disclosure of seller identity - violators… - US FTC Telemarketing Sales Rule 1995 (as amended 2003/2010/2020) - DNC Registry
The FTC Telemarketing Sales Rule (TSR, 16 C.F.R. Part 310), promulgated under the Telemarketing and Consumer Fraud and Abuse Prevention Act (15 U.S.C. 6101), prohibits deceptive and abusive telemarketing practices.… - US Magnuson-Moss Warranty Act (15 USC ch 50): Consumer Product Warranties
The Magnuson-Moss Warranty Act (15 U.S.C. ch. 50) governs written warranties on consumer products, administered by the Federal Trade Commission. Section 2302 authorizes rules governing the content and disclosure of… - US Poison Prevention Packaging Act (15 USC ch 39A): Child-Resistant Packaging Standards
The Poison Prevention Packaging Act (15 U.S.C. ch. 39A) authorizes the Consumer Product Safety Commission to require special packaging to protect children from serious personal injury or illness from handling, using or… - W3C Web Content Accessibility Guidelines (WCAG) 2.2
WCAG 2.2 requires that digital content be perceivable, operable, understandable, and robust for all users, including people with disabilities. It applies to all public and private sector websites and web applications… - Web Accessibility Rule: Accessibility of Web Content and Mobile Applications (WCAG 2.1 Level AA) for State and Local Government Websites under Title II of the Americans with Disabilities Act
This rule requires state and local government entities to ensure that their websites and mobile applications conform to WCAG 2.1 Level AA success criteria, including specific provisions on non-text content, keyboard…
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