What Chile Law 19.496 on Consumer Protection - SERNAC Rights and Collective Actions requires
Chile's Ley de Proteccion del Consumidor (Law 19.496, 1997, as amended through Law 21.398 of 2022) establishes consumer rights, prohibits abusive contract clauses, mandates information disclosure, and empowers the National Consumer Service (SERNAC) to file collective class actions; Law 21.081 (2019) granted SERNAC sanction powers of up to UF 750 per violation plus collective lawsuits; Law 21.398 (2022) introduced mandatory product recall and right of withdrawal for defective goods within 30 days.
Pillar: Sales, Marketing & PR · Authority: Servicio Nacional del Consumidor (SERNAC), Chile · Version: 1.0.0 · Last updated:
Primary source: https://www.bcn.cl/leychile/navegar?idNorma=61438
SHA-256 integrity: 91c7bc73018605b1a3e6694228aa25d65610e445b940a461941b369173dba3b1
Primary Citations — 6 traced to source
- Articles 3 (consumer rights), 16-17 (abusive clauses), 32 (advertising truth), 51 (collective actions), as amended through Law 21.398 — Ley 19.496 sobre Proteccion de los Derechos de los Consumidores - Biblioteca del Congreso Nacional
- Consumer rights framework, SERNAC sanction powers, complaint procedures, recall register — Servicio Nacional del Consumidor (SERNAC) - Official Portal
+ 4 more citations (full bibliography, deterministic workflow, actionable schema and crosswalks) included in the vault unlock — $0.01 via Skyfire / L402 / Direct Base USDC.
Access
- Discovery (free): /api/v1/nodes/chile-sernac-consumer-protection-law-19496.json — 6-field metadata
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- Canonical URL: https://bidda.com/intelligence/chile-sernac-consumer-protection-law-19496
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