What EU Consumer Rights Directive 2011/83/EU - Distance Sales Information Requirements, 14-Day Right of Withdrawal and Digital Content Rules requires
Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC and repealing Council Directive 85/577/EEC and Directive 97/7/EC (Consumer Rights Directive, CRD) harmonises consumer protection for distance contracts, off-premises contracts, and on-premises contracts. Article 6 establishes mandatory pre-contractual information requirements for distance and off-premises contracts including main characteristics, trader identity, total price, payment and delivery arrangements, complaint handling, right of withdrawal, legal guarantees, after-sales services, contract duration. Article 9 establishes the 14-day right of withdrawal for distance and off-premises contracts running from delivery of goods or conclusion of service contract. Article 10 extends withdrawal period to 12 months if information not provided. Article 16 sets out exceptions to withdrawal (customised goods, sealed audiovisual recordings, perishable goods, etc.). The Directive was amended by the Modernisation Directive (EU) 2019/2161 (Omnibus Directive) effective 28 May 2022 introducing online marketplace transparency rules, ranking parameter disclosure, fake reviews protections, and consumer remedies for unfair commercial practices.
Pillar: Sales, Marketing & PR · Authority: European Commission DG JUST (Directorate-General for Justice and Consumers); Consumer Protection Cooperation Network (CPC Network) under Regulation (EU) 2017/2394; Member State consumer protection authorities and ombudsmen; European Consumer Centre Network (ECC-Net) · Version: 1.0.0 · Last updated:
Primary source: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32011L0083
SHA-256 integrity: d6dd7a1a59527d2f67bc7308b5699a40cadbf2e148c65e26bacb7430f65bc72b
Primary Citations — 7 traced to source
- Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, OJ L 304 of 22.11.2011 - Articles 2 definitions, 6 pre-contractual information, 8 formal requirements, 9 right of withdrawal, 10 extended period, 13 trader obligations on withdrawal, 14 consumer obligations on withdrawal, 16 exceptions
- Directive (EU) 2019/2161 of the European Parliament and of the Council of 27 November 2019 amending Council Directive 93/13/EEC and Directives 98/6/EC, 2005/29/EC and 2011/83/EU as regards the better enforcement and modernisation of Union consumer protection rules (Omnibus Directive), OJ L 328 of 18.12.2019 - online marketplace transparency, fake review prohibition, price reduction reference price
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