What France Code de la Consommation (Consumer Code) requires
The French Code de la consommation is the consolidated codification of French consumer protection law, applying the EU Unfair Commercial Practices Directive 2005/29/CE, Consumer Rights Directive 2011/83/UE and successor instruments. The Code is organised in eight Livres. Livre Ier covers consumer information and commercial practices. Arts. L111-1 to L111-7 set the general pre-contractual information obligation (trader identity, essential characteristics, total price including taxes, payment and delivery terms, withdrawal rights, after-sales services, applicable guarantees). Art. L121-1 defines pratiques commerciales deloyales as practices contrary to professional diligence that materially distort the average consumer's behaviour. Arts. L121-2 to L121-5 prohibit pratiques commerciales trompeuses (misleading actions and omissions). Arts. L121-6 to L121-7 prohibit pratiques commerciales agressives (harassment, coercion, undue influence). Arts. L122-1 to L122-22 contain the blacklist of practices always deemed misleading or aggressive and sector-specific rules. Arts. L221-1 to L221-29 govern contrats conclus a distance et hors etablissement, with Arts. L221-18 to L221-28 establishing the 14-day droit de retractation. Arts. L511-1 to L532-1 establish DGCCRF enforcement powers including injonctions, transactions and amendes administratives. Criminal sanctions appear at Arts. L132-1 to L132-26.
Pillar: Sales, Marketing & PR · Authority: Direction de l'information legale et administrative (DILA) via Legifrance, Government of France · Version: 1.0.0 · Last updated:
Primary source: https://www.legifrance.gouv.fr/codes/texte_lc/LEGITEXT000006069565/
SHA-256 integrity: 05aa33c8f7874f15a31f827134c39bf8959e52300a250dab0f4466d55f3d441d
Primary Citations — 10 traced to source
- Code de la consommation, Arts. L111-1 to L111-7 - Obligation generale d'information precontractuelle
- Code de la consommation, Art. L121-1 - Definition des pratiques commerciales deloyales
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