What Japan Specified Commercial Transactions Act (Tokutei Shōtorihiki-hō, Act No. 57 of 1976) requires
The Specified Commercial Transactions Act (Tokutei Shōtorihiki-hō, 特定商取引法, Act No. 57 of 1976), as amended in 2008, 2016 and 2021, regulates six categories of commercial transactions in which consumers are particularly vulnerable to high-pressure tactics or information asymmetry. The Act covers: door-to-door sales (Arts. 3-7), mail-order and online sales (Arts. 11-14), telemarketing sales (Arts. 16-22), chain sale transactions or multi-level marketing (Arts. 33-40), specified continuous services such as language schools and beauty courses (Arts. 41-43), and business opportunity sales (Arts. 51-56). Core consumer protections include the cooling-off right of 8 days for door-to-door and telemarketing sales (Arts. 9 and 24), 20 days for chain sale and business opportunity sales, the obligation to deliver written documents stating prescribed information (Arts. 4, 5, 18, 19, 37, 42, 55), the prohibition of misleading or unconscionable solicitation (Arts. 6, 21, 34, 52), and the right to rescind under aggravated conditions where the trader provides false information (Arts. 9-2, 24-2). The Consumer Affairs Agency (Shōhi-sha Chō) and the Ministry of Economy, Trade and Industry (METI) jointly administer the Act and may issue improvement orders, business suspension orders or business closure orders (Arts. 7, 15, 22, 38).
Pillar: Sales, Marketing & PR · Authority: Consumer Affairs Agency and Ministry of Economy, Trade and Industry via e-Gov Laws (Government of Japan) · Version: 1.0.0 · Last updated:
Primary source: https://laws.e-gov.go.jp/law/351AC0000000057
SHA-256 integrity: 9bf32c313e575e98a1d19869c582ce5a6e27f1b54ef882b7636b344349609c2e
Primary Citations — 10 traced to source
- Specified Commercial Transactions Act, Arts. 3-7 - Door-to-door sales (visit sales) provisions including duty of disclosure and prohibited conduct
- Specified Commercial Transactions Act, Art. 9 - 8-day cooling-off right for door-to-door sales
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