What SOC 2 (Availability) requires
Compliance with governing availability principles is demonstrated through a comprehensive framework of controls and procedural enforcement. The entity maintains robust system performance monitoring capabilities, configured to generate alerts when CPU usage exceeds an 85 percent threshold or when memory utilization surpasses a 90 percent benchmark. These measures are integral for proactive incident response and maintaining operational integrity. A formalized capacity management plan underpins the organization's ability to meet its defined availability Service Level Agreement, which stipulates a stringent 99.9 percent uptime target. Business continuity is further assured by a complete disaster recovery plan containing documented Recovery Time Objectives and Recovery Point Objectives. The efficacy of this plan is validated through drill tests conducted annually. Supporting these recovery strategies, an automated data backup process executes every 24 hours, safeguarding critical information against loss. To confirm functional restorability and data integrity, backup recovery procedures are also tested on an annual basis. These combined controls, derived from established trust services criteria, provide verifiable assurance that the system is protected against events that could impair its availability and is able to meet the entity's objectives.
Pillar: Cloud & SaaS · Authority: AICPA (Trust Services Criteria) · Version: 1.1.0 · Last updated:
Primary source: https://www.aicpa-cima.com/topic/audit-assurance/audit-and-assurance-greater-than-soc-2
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