What US FTC 16 CFR Part 435 Mail Internet or Telephone Order Merchandise Rule - Shipment Timing Delay Notice and Refund Requirements for Distance Sales requires
The Federal Trade Commission Mail Internet or Telephone Order Merchandise Rule codified at 16 CFR Part 435 governs distance sales by requiring sellers to have a reasonable basis to expect they can ship ordered merchandise within the time stated in the solicitation or within 30 days if no time is stated, to provide a delay notice with an option to consent or cancel if shipment cannot occur within the original time, to provide a renewed delay notice and option whenever a revised shipment date cannot be met, to issue a prompt refund using the same method of payment when the buyer cancels, with section 435.1 setting out definitions of mail Internet or telephone order sales prompt refund shipment and related terms, section 435.2 stating the substantive shipment delay notice and refund obligations, and section 435.3 limiting applicability by excluding subscription shipments after initial shipment seed orders and collect-on-delivery transactions.
Pillar: Sales, Marketing & PR · Authority: United States Federal Trade Commission (ecfr.gov) · Version: 1.0.0 · Last updated:
Primary source: https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-435
SHA-256 integrity: 85b3d22082012aa5e11734771d66f0d45a604bea30dd444fabc5a7217bfcc310
Primary Citations — 8 traced to source
- 16 CFR Part 435 Mail Internet or Telephone Order Merchandise Rule https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-435
- Section 435.1 definitions https://www.ecfr.gov/current/title-16/chapter-I/subchapter-D/part-435/section-435.1
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