What China Express Delivery Service Regulations 2018 - State Post Bureau Licensing, Consumer Rights and Last-Mile Delivery requires
China's Express Delivery Service Regulations 2018 (Order No. 697 of the State Council, effective 1 May 2018, revised 2022) administered by the State Post Bureau (SPB) regulate the fast-growing express delivery industry; require all express delivery enterprises to hold an SPB Express Delivery Business Licence (kuaidi jingying xukezheng); mandate real-name registration (shiming zhuce) for all senders; set 72-hour standard and 24-hour urgent delivery completion targets; impose package inspection requirements under Public Security cooperation; require enterprise-level complaint handling within 7 days; and impose fines up to CNY 100,000 for unlicensed operations and data security violations; express delivery sector handled 132.1 billion parcels in 2023.
Pillar: Logistics & Supply Chain · Authority: State Post Bureau (SPB - Guojia Youzheng Ju), People's Republic of China · Version: 1.0.0 · Last updated:
Primary source: https://www.spb.gov.cn/
SHA-256 integrity: ae2b43e470eca3fc52dc6a5d8e8e8e6cfcbbe546aa13ca11361869a52692c9af
Primary Citations — 6 traced to source
- {"title":"Express Delivery Service Regulations (Order No. 697, 2018, revised 2022) - State Council of China","url":"https://www.spb.gov.cn/","section":"Article 7 (SPB Express Delivery Business Licence); Article 18 (package inspection cooperation); Article 21 (real-name registration); Article 27 (loss and damage compensation); Article 28 (delivery timeline standards); Article 42 (consumer complaint handling - 7 days); Article 44 (personal information protection)"}
- {"title":"State Post Bureau (SPB) - Express Delivery Industry Statistics and Supervision","url":"https://www.spb.gov.cn/","section":"Annual express delivery sector statistics (132.1 billion parcels 2023); SPB licence registration system; monthly complaint statistics reporting; green packaging guidelines; prohibited items circular"}
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