What REGULATION (EU) 2022/2065 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act) - Article 20: Internal complaint-handling system requires
Providers of online platforms must establish and operate an easily accessible, free, and effective internal system for handling user complaints against content moderation decisions.
Pillar: AI Governance & Law · Authority: European Parliament and Council of the European Union · Version: 1.0.0 · Last updated:
Primary source: https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32022R2065
SHA-256 integrity: 13e58d9061dd11dd675592b19576784aa3a8342c5391f1bd4029c1e07d498dae
Primary Citations — 6 traced to source
- Article 20, paragraph 1: Providers of online platforms shall provide recipients of the service... with access to an effective internal complaint-handling system, which enables the complainants to lodge complaints electronically and free of charge...
- Article 20, paragraph 2: The period of at least six months referred to in paragraph 1 of this Article shall start on the day on which the recipient of the service is informed of the decision in accordance with Article 17.
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