Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies

What Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies requires

Public sector websites and mobile applications must conform to WCAG 2.1 Level AA, publish an accessibility statement, establish a feedback mechanism, undergo regular monitoring, and assess disproportionate burden under Article 9. Applies to all public sector bodies across EU Member States.

Pillar: Operations & CX · Authority: European Union · Version: 1.0.0 · Last updated: 2026-04-21

Primary source: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32016L2102

SHA-256 integrity: d69a66568f1f1ebd8fd8a1d98b2e7bcb55c23f942a662b81e5a0ed628eb6a837

Primary Citations — 6 traced to source

• Directive (EU) 2016/2102, Article 4 - Accessibility of websites
• Directive (EU) 2016/2102, Article 5 - Accessibility of mobile applications

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