What Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR) requires
This directive requires EU Member States to ensure that all contractual disputes between a consumer and a trader can be submitted to an Alternative Dispute Resolution (ADR) entity. As per Article 13, traders must inform consumers on their websites and in their general terms and conditions about the competent ADR entity or entities and whether they commit to using them.
Pillar: Operations & CX · Authority: European Parliament and the Council of the European Union · Version: 1.0.0 · Last updated:
Primary source: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32013L0011
SHA-256 integrity: 62c1aa9966a08ea8d9e457c15d7aa5b11e3fc6004f5f9d563ce4181cf260d948
Primary Citations — 7 traced to source
- Directive 2013/11/EU, Article 5: Access to ADR procedures
- Directive 2013/11/EU, Article 6: Expertise, independence and impartiality
+ 5 more citations (full bibliography, deterministic workflow, actionable schema and crosswalks) included in the vault unlock — $0.01 via Skyfire / L402 / Direct Base USDC.
Access
- Discovery (free): /api/v1/nodes/eu-adr-consumer-disputes-2013.json — 6-field metadata
- Vault (full node): /api/v1/vault/nodes/eu-adr-consumer-disputes-2013.json — full 13-key payload, $0.01 USDC (L402/Skyfire/Direct Base)
- Canonical URL: https://bidda.com/intelligence/eu-adr-consumer-disputes-2013
- Back to registry: Browse all 10,090 compliance nodes