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Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC

The Directive requires traders to provide clear pre‑contractual information (Art. 6), grant a 14‑day withdrawal right for distance contracts (Art. 16),…

What Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC requires

The Directive requires traders to provide clear pre‑contractual information (Art. 6), grant a 14‑day withdrawal right for distance contracts (Art. 16), ensure delivery of goods within the agreed time and transfer risk at delivery (Art. 17‑18), prohibit additional charges unless expressly agreed (Art. 6), and set specific obligations for digital content supply (Art. 23). It applies to all business‑to‑consumer contracts within the EU.

Pillar: Operations & CX · Authority: European Parliament and Council of the European Union · Version: 1.0.0 · Last updated:

Primary source: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011L0083

SHA-256 integrity: 1f1499165b9d72ae91657c7e90e57d929c302262b823b64b1c7651cedb0764b9

Primary Citations — 5 traced to source

  • Directive 2011/83/EU, Article 6 - Information to be provided to the consumer before the conclusion of the contract
  • Directive 2011/83/EU, Article 16 - Right of withdrawal

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