What EU Consumer Rights Directive 2011/83/EU - Pre-contractual Information & Right of Withdrawal requires
Directive 2011/83/EU grants consumers a 14-day right of withdrawal for distance and off-premises contracts, mandates pre-contractual information disclosure, and prohibits hidden charges - a core consumer protection measure applicable to all EU e-commerce and service operators.
Pillar: Operations & CX · Authority: European Parliament and the Council of the European Union · Version: 2.0 · Last updated:
Primary source: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011L0083
SHA-256 integrity: 134b833b6fbb141d06038f9c435122216e8438c356093c8a450bd1ea243b5955
Primary Citations — 5 traced to source
- {"title":"Directive 2011/83/EU on Consumer Rights","url":"https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32011L0083"}
- {"title":"European Commission Consumer Rights Guidance Document","url":"https://commission.europa.eu/law/law-topic/consumer-protection-law/consumer-contract-law/consumer-rights-directive_en"}
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