What Regulation (EU) 2023/2854 on harmonised rules on fair access to and use of data and amending Regulation (EU) 2017/2394 and Directive (EU) 2020/1828 (Data Act) - Article 12 requires
This article mandates that providers of data processing services must remove commercial, technical, and contractual obstacles to allow customers to effectively switch to another provider.
Pillar: AI Governance & Law · Authority: European Parliament and Council of the European Union · Version: 1.0.0 · Last updated:
Primary source: https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32023R2854
SHA-256 integrity: 31d4f5ecd6f49da8d4ee99e3ef20cf37b2e751102d80d4762eafa87fec53bab2
Primary Citations — 6 traced to source
- Article 12, paragraph 1: Providers of data processing services shall remove commercial, technical and contractual obstacles that inhibit customers from switching to another provider.
- Article 12, paragraph 2: Providers shall offer reasonable assistance to the customer throughout the switching process to ensure an effective transition.
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