What Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR) requires
This regulation establishes an EU-wide online dispute resolution (ODR) platform for consumers and traders to resolve disputes arising from online sales or service contracts concluded within the Union. It applies to traders established in the Union offering goods or services via websites or other electronic means, where disputes are initiated by consumers resident in the Union, under Article 3(1) and Article 4.
Pillar: Operations & CX · Authority: European Parliament and of the Council of the European Union · Version: 1.0.1 · Last updated:
Primary source: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32013R0524
SHA-256 integrity: ba903229186f24af6ac529233b3a54fc4d957885071f876106f40a6d80f9cf1a
Primary Citations — 5 traced to source
- Regulation (EU) No 524/2013, Article 3(1) - Scope: Application to out-of-court resolution of disputes initiated by consumers resident in the Union against traders established in the Union
- Regulation (EU) No 524/2013, Article 4(1) - Conditions for application: Disputes must arise from online sales or service contracts covered by Directive 2013/11/EU
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