What Directive 2009/136/EC of the European Parliament and of the Council of 25 November 2009 amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services requires
This directive mandates that providers of electronic communications services ensure transparent, accurate, and timely billing, clear contract terms, and effective complaint handling mechanisms for end-users. Key obligations are established under Article 30 (billing accuracy), Article 31 (contract information), and Article 32 (complaints procedures).
Pillar: Operations & CX · Authority: European Parliament and Council of the European Union · Version: 1.0.0 · Last updated:
Primary source: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32009L0136
SHA-256 integrity: 7b3c3c39a82dff95b07719cfb70d7cd1c8fd8861458dae6468060b3dfe8accfc
Primary Citations — 5 traced to source
- Directive 2009/136/EC, Article 30 - Accuracy and clarity of billing
- Directive 2009/136/EC, Article 31 - Information to be provided to end-users prior to and during contract period
+ 3 more citations (full bibliography, deterministic workflow, actionable schema and crosswalks) included in the vault unlock — $0.01 via Skyfire / L402 / Direct Base USDC.
Access
- Discovery (free): /api/v1/nodes/eu-universal-service-directive-2009-136-consumer.json — 6-field metadata
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