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FCA Consumer Duty (2023)

The FCA Consumer Duty (PS22/9) is a major U.S.-style 'fiduciary' reform for the UK retail financial sector. It introduces a new 'Consumer Principle'…

What FCA Consumer Duty (2023) requires

The FCA Consumer Duty (PS22/9) is a major U.S.-style 'fiduciary' reform for the UK retail financial sector. It introduces a new 'Consumer Principle' (Principle 12), requiring firms to act to deliver good outcomes for retail customers, setting higher and clearer standards of consumer protection across all financial services.

Pillar: Banking & Global Finance · Authority: Financial Conduct Authority (FCA) · Version: 1.1.1 · Last updated:

Primary source: https://www.fca.org.uk/firms/consumer-duty

SHA-256 integrity: 88c2452cfcc6e9c6dd2f82cd45e3556fa249a66eaefade1de224272ec89caa8d

Primary Citations — 7 traced to source

  • FCA Policy Statement PS22/9: A new Consumer Duty (July 2022)
  • FCA Finalised Guidance FG22/5: Final non-Handbook Guidance for firms on the Consumer Duty

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