What Hotelstars Union Criteria requires
Compliance with Hotelstars Union (HSU) Classification Criteria for the 2020-2025 period mandates adherence to a harmonized set of operational, digital, and quality management standards across member countries. Establishments must achieve a minimum point threshold, starting from 90 points for one-star classification and reaching 600 points for a five-star rating. Foundational service obligations require daily room cleaning, and that the reception is reachable 24 hours. Digital infrastructure is critically assessed, demanding mandatory internet access in public areas and ensuring hotel websites are accurate and bilingual, consistent with information requirements under Directive 2011/83/EU on Consumer Rights. Financial and data security protocols are paramount; cashless payment acceptance is required and must align with Strong Customer Authentication per Directive (EU) 2015/2366 (PSD2), while any enabled secure online booking system dictates guest data privacy be GDPR-compliant in accordance with security of processing principles found in Regulation (EU) 2016/679. For "Superior" status, evidence of a formal quality management system is obligatory, often referencing frameworks like ISO 9001:2015. Furthermore, four- and five-star properties are subject to mandatory mystery guest audits to validate service consistency under the European Hospitality Quality framework from HOTREC.
Pillar: Food & Hospitality · Authority: Hotelstars Union · Version: 1.1.0 · Last updated:
Primary source: https://www.hotelstars.eu/criteria
SHA-256 integrity: a5f1bbe8bbe9f8c927705ba4506687915c97840588db4d1e48ab26593d1bd3c6
Primary Citations — 6 traced to source
- Hotelstars Union (HSU) Classification Criteria 2020-2025 (Official Harmonized Guidelines)
- HOTREC (Hotels, Restaurants & Cafés in Europe) European Hospitality Quality (EHQ) framework
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