What ISO/IEC 20000-1:2018 - Information technology - Service management - Part 1: Service management system requirements requires
ISO/IEC 20000-1:2018 specifies requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS) to deliver managed services that meet agreed service requirements. It applies to any organization providing IT services, requiring compliance with Clause 4 through Clause 10, including service delivery, incident, problem, and availability management.
Pillar: Operations & CX · Authority: International Organization for Standardization (ISO) · Version: 1.0.0 · Last updated:
Primary source: https://www.iso.org/standard/70636.html
SHA-256 integrity: d5eb084341ab8e788c58f07d54b5864dc67c02c181d0330b5dd7cc2ad7a8afa6
Primary Citations — 5 traced to source
- ISO/IEC 20000-1:2018, Clause 4.1 - General requirements for the service management system
- ISO/IEC 20000-1:2018, Clause 6.3 - Planning of service management
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