What ISO 9001:2015 - Quality Management Systems: Requirements requires
ISO 9001:2015 specifies requirements for a quality management system (QMS) where an organization must demonstrate its ability to consistently provide products and services that meet customer and applicable statutory requirements, enhance customer satisfaction through continual improvement and risk-based thinking. Applies to all organizations regardless of size or industry, per Clause 4.1 and Clause 5.1.2 on customer focus.
Pillar: Operations & CX · Authority: International Organization for Standardization (ISO) · Version: 1.0.0 · Last updated:
Primary source: https://www.iso.org/standard/62085.html
SHA-256 integrity: 076d2233de481a652e902abe8436f40ad730fa7e05ac11df9af4678510a6ad65
Primary Citations — 5 traced to source
- ISO 9001:2015, Clause 4.1 - Understanding the organization and its context
- ISO 9001:2015, Clause 5.1.2 - Customer focus
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