What Japan Consumer Contract Act 2000 - Consumer Protection, Unfair Terms and Consumer Affairs Agency Enforcement requires
Japan's primary consumer protection statute, the Consumer Contract Act (Law No. 61 of 2000, CCA, substantially amended 2022 and 2023) administered by the Consumer Affairs Agency (CAA - Shohi-sha-cho) renders void unfair contractual terms in consumer contracts and grants consumers cancellation rights when they have been induced to enter a contract by a business's fraudulent representation or coercive sales tactics; voids blanket disclaimer clauses, unconscionable penalty clauses (penalties exceeding average anticipated damages), and terms that unilaterally deny business operator liability for wilful misconduct; the 2022 amendments introduced a right to cancel subscriptions with excessive psychological pressure tactics; CAA may issue improvement recommendations (kankouku) and disclosure orders against businesses with systemic unfair contract practices; consumer rescission must be exercised within 6 months of discovering grounds.
Pillar: Operations & CX · Authority: Consumer Affairs Agency (CAA - Shohi-sha-cho), Government of Japan · Version: 1.0.0 · Last updated:
Primary source: https://www.caa.go.jp/
SHA-256 integrity: bea6604e5cacaae7f83351655fdd9e495bc1deef3b203ce41db2f5e23b742dbe
Primary Citations — 6 traced to source
- {"title":"Consumer Contract Act (Law No. 61 of 2000, amended 2022 and 2023) - Consumer Affairs Agency","url":"https://www.caa.go.jp/","section":"Article 2 (consumer contract scope); Article 4(1) (rescission for misrepresentation); Article 4(3) (rescission for coercive tactics + 2022 amendment social isolation grounds); Article 8 (void liability disclaimer clauses); Article 9 (void penalty clauses exceeding average anticipated damages; 14.6% interest cap); Article 10 (void unilateral modification terms); Article 23 (Certified Consumer Organisation injunction); Article 32 (CAA improvement recommendation)"}
- {"title":"Consumer Affairs Agency (CAA) - Consumer Contract Act Guidelines","url":"https://www.caa.go.jp/policies/policy/consumer_system/consumer_contract_act/","section":"Guidance on void contractual terms; subscription cancellation procedures (2022 amendment); digital consumer contract key term display (2023 amendment); coercive solicitation examples; CAA improvement recommendation (kankouku) process"}
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