What UK Consumer Rights Act 2015 - Goods, Services and Digital Content Rights requires
The Consumer Rights Act 2015 (CRA 2015) consolidates and enhances UK consumer protection law covering goods, services, and digital content. Goods must be satisfactory quality, fit for purpose, and as described. Services must be performed with reasonable care and skill. Digital content must be of satisfactory quality. Consumers have a 30-day right to reject goods for a full refund, a one repair or replacement right, and a final right to reject after one failed remedy. Unfair terms in consumer contracts are not binding on the consumer.
Pillar: Operations & CX · Authority: UK Department for Business and Trade; Competition and Markets Authority (CMA) · Version: 1.0.0 · Last updated:
Primary source: https://www.legislation.gov.uk/ukpga/2015/15
SHA-256 integrity: bb07d497ae48eb71158dacfdf1bae094004fe25bfe678cd2210549c13286e414
Primary Citations — 8 traced to source
- Consumer Rights Act 2015 (c.15) - consolidating UK consumer protection for goods (Part 1 Chapter 2), digital content (Part 1 Chapter 3), services (Part 1 Chapter 4), and unfair terms (Part 2)
- Consumer Rights Act 2015 Section 9 - satisfactory quality standard for goods: the standard a reasonable person would regard as satisfactory given description, price, and all relevant circumstances
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