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US FTC Telemarketing Sales Rule 1995 (as amended 2003/2010/2020) - DNC Registry

The FTC Telemarketing Sales Rule (TSR, 16 C.F.R. Part 310), promulgated under the Telemarketing and Consumer Fraud and Abuse Prevention Act (15 U.S.C.…

What US FTC Telemarketing Sales Rule 1995 (as amended 2003/2010/2020) - DNC Registry requires

The FTC Telemarketing Sales Rule (TSR, 16 C.F.R. Part 310), promulgated under the Telemarketing and Consumer Fraud and Abuse Prevention Act (15 U.S.C. 6101), prohibits deceptive and abusive telemarketing practices. Telemarketers must check the National Do Not Call (DNC) Registry before calling, are prohibited from calling before 8:00 AM or after 9:00 PM local time, must honour DNC requests within 30 days, may not abandon more than 3% of calls, and must disclose the seller's identity and the nature of the call immediately. Violations are subject to civil penalties of up to $51,744 per violation.

Pillar: Operations & CX · Authority: Federal Trade Commission (FTC); Federal Communications Commission (FCC) · Version: 1.0.0 · Last updated:

Primary source: https://www.ftc.gov/legal-library/browse/rules/telemarketing-sales-rule

SHA-256 integrity: 95a86784fc21ee5d80bb74bfd437ce68dbf75c22b91ca8cbf17a979bb470a880

Primary Citations — 8 traced to source

  • Telemarketing and Consumer Fraud and Abuse Prevention Act (Pub. L. 103-297), codified at 15 U.S.C. 6101-6108 - authorises FTC to promulgate the Telemarketing Sales Rule
  • 16 C.F.R. Part 310 (Telemarketing Sales Rule) - prohibits deceptive and abusive telemarketing; National DNC Registry; call time restrictions; abandonment rate limits

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