What IAIS Insurance Core Principle 19: Conduct of Business - Disclosure, Complaints, Anti-Mis-Selling and Claims Settlement requires
This principle requires insurance supervisors to establish standards for insurers and intermediaries to treat customers fairly before, during, and after the point of sale. As per ICP 19.1, this includes providing clear information, managing conflicts of interest, handling complaints and claims effectively, and protecting customer data.
Pillar: Banking & Global Finance · Authority: International Association of Insurance Supervisors (IAIS) · Version: 1.0.0 · Last updated:
Primary source: https://www.iais.org/activities-topics/standard-setting/icps-and-comframe/
SHA-256 integrity: 6d8dc65ee2161d4ba4f59218f6d8b9f6509978bfe241f3032637026648472e89
Primary Citations — 7 traced to source
- IAIS Insurance Core Principles, November 2019, ICP 19: Conduct of Business
- IAIS Insurance Core Principles, November 2019, ICP 19.1: The supervisor requires insurers and intermediaries to treat customers fairly, both before a contract is entered into and through to the point at which all obligations under a contract have been satisfied.
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